Log In/Out Wholesale Prices
Factory - Direct (wholesale) prices include our standard packaging and labeling. Factory - Direct (wholesale) prices do not include shipping costs and require orders of 4 or more pieces per size per color. Order for less than 4 pieces per size per color will be charged our suggested retail price.
Eligibility
Factory-Direct prices are offered only to approved businesses and organizations with appropriate credentials:
Specialty Retail Stores
Dance or Athletic Facilities
Costume Manufacturers
High Schools and Colleges
Civic and Non-Profit Organizations
Liturgical Performers
Home-based businesses, instruction schools without appropriate facilities, or others who do not provide certain requested written documentation are not eligible for our Factory-Direct Program and cannot purchase our products at wholesale prices.
Those who are not eligible for wholesale prices can purchase products at retail prices through this web site.
Guarantee
Our company Mission is to provide our industry with high quality products skillfully assembled with quality American-made fabrics, delivered on time to our customers at a competitive and affordable price. Any customer in good standing who has unresolved issues with our products or service will receive a prompt and courteous refund.
Order Requirements
Orders for 4 to 299 pieces for 1 style, 1 size, 1 color
The minimum order quantity is 4 or more pieces for each style/size/color for stock orders. Exceptions to the order requirements for customer's special occasions and non-stock situations will be addressed with the customer based on our production demands at the time of the special request. Orders can be partial shipped or drop shipped per customer request. Back ordered items will be sent as soon as possible.
Orders for 300 or more pieces for 1 style, 1 size, 1 color
The minimum order quantity is 300 or more pieces for each style/size/color for stock orders. Exceptions to the order requirements for customer's special occasions and non-stock situations will be addressed with the customer based on our production demands at the time of the special request. Orders can be partial shipped or drop shipped per customer request. Back ordered items will be sent as soon as possible.
Order Lead Time
Regular orders require at least 4 weeks for completion. Orders are prioritized by date received (first-in, first-out). Orders in process are worked on simultaneously. Sufficient quantities of raw material and accessories are kept on hand to meet our expected order volume. Due to seasonal fluctuations, our finished goods inventory is kept to a minimum and includes production overruns. Special orders are prioritized according to customer requests.
Urgent Orders
All urgent orders must be placed over the phone with approved credit card payment method through our factory office phone number (717) 228-2110. Visa, Master card and American Express accepted.
Packaging
Each product is folded onto a white cardboard insert for neatness and placed in a polybag to prevent soiling during shipment and handling. The packaging is suitable for storage and can also be used for face-out retail display. Bar code or special packaging is also available to established customers.
Shipping Method
Products are shipped daily with declared value by UPS Ground. All shipments include a packing list attached to the outside of the shipping package. Bulk orders are shipped in corrugated cardboard boxes and sealed with reinforced kraft sealing tape for protection against damage during shipment. Orders can be partial shipped or drop shipped per customer request. UPS damage policy will be applied to orders damaged in shipment.
Return Policy
All Returns require authorization from our office and are subject to a 15% Re-Stocking Fee. All returns must be made within 2 weeks from shipping date. All custom made items are not returnable. Returned merchandise must be complete with tags still attached, not worn or soiled, and with original package. We cannot guarantee receipt of return packages. We advise our customers to insure their packages against loss or theft.
Refund and Exchange Policy
All refunds are for merchandise only, shipping and handling charges are non-refundable. International orders will be charged full shipping charges on exchanges. No additional items may be added to an exchange order without additional shipping charges.