Sookie Active - Return Policy
Sookie Active will accept customer returns and exchanges, provided the following conditions are met.
1.) All returns/exchanges must be sent to Sookie Active no more than 30 days after receipt of merchandise for consumers or 60 days after shipment for wholesale or distributor. A valid receipt or proof of purchase is required along with a completed Return/Exchange Form. Consumer exchanges will be credited for the full amount of the returned items and then charged for the new items being shipped. Customer is responsible for all shipping charges incurred.
2.) Wholesalers and distributors must call Customer Service for a Return Authorization Number prior to shipping any merchandise back to Sookie Active.
3.) A 15% restocking fee will be deducted from the total credit for Wholesalers and distributors returns only. If the reason for the return is a shipping error made by Sookie Active; we will replace the merchandise and waive the 15% restocking fee. If replacement merchandise is not available, we will issue a credit to the customer's account.
4.) All potential Quality or Manufacturing defect issues must call Customer Service for a Return Authorization Number prior to shipping merchandise back to Sookie Active. Sookie Active will not accept returns on defective merchandise beyond three (3) months from the date of receipt of merchandise.
5.) Merchandise must not have been worn or laundered and must have all hang tags and sewn in tags attached in their original position and condition.
6.) We strongly recommend you select a method of return which enables you to trace your return package if necessary. We will not reimburse above a Ground Method of freight costs unless approved and documented by Customer Service prior to shipping for Quality or Manufacturing defects. If a reimbursement is required a valid receipt must be submitted to Customer Service. Packages that are lost during the return shipment are the customer's responsibility.
*Please send all returned items via Fed Ex, UPS, or US Mail to:Sookie Active Attn: Returns Dept. 4 East Lehman St. Lebanon PA 17046